Nsuvia Curated Wall Art — Terms of Sale

These Terms of Sale form part of an accepted order when they are referenced or supplied with the applicable quotation, pro forma invoice or written order confirmation. They govern orders placed with Nsuvia Curated Wall Art, an operating brand of Nsuvia Group (“Nsuvia”, “we”, “us”). Additional terms may apply where a signed proposal, purchase order or contract has been agreed in writing.

Submitting a website enquiry, requesting a quotation or discussing an order through WhatsApp or email does not by itself create a confirmed order.

Nsuvia Curated Wall Art is a Nsuvia Group brand based in Kampala, Uganda. The legal person or registered entity acting as the seller for a particular order is identified on the official quotation, pro forma invoice or tax invoice.

Customers should ensure that the seller name and approved payment recipient shown on the payment instructions correspond with the quotation or invoice before paying.

Email: rogers@nsuvia.com
WhatsApp: +256 782 918117

Nsuvia Curated Wall Art primarily supplies made-to-order printed and framed wall-art products based on curated, digitally created visual designs. Some items may be produced on request even where they appear in a public preview catalogue.

Quotations describe the artwork, size, materials, framing, quantity, delivery arrangement, currency and payment terms. Prices are valid for the period stated on the quotation and may be revised if that period lapses or if requirements change. Prices exclude destination-country duties, taxes and import charges unless expressly stated.

An order becomes confirmed only after:

• The customer has accepted the written product specifications and payment terms;
• The customer has been given access to these Terms of Sale; and
• The required deposit or other agreed initial payment has cleared.

Acceptance may be recorded through email, WhatsApp, signed documentation or another agreed written channel. Nsuvia may decline any order that cannot be produced, appears fraudulent or does not meet these terms.

Payments must be made against a numbered quotation or invoice using the payment method stated. Deposits are typically required before production begins. Final payment, delivery and any shipping charges must clear before dispatch, unless otherwise agreed in writing.

The customer must verify recipient details before paying. A payment screenshot is not proof that funds have cleared. Nsuvia will never request a mobile-money PIN, banking password, card PIN or one-time password.

Made-to-order pieces are printed and finished specifically for the customer after order confirmation. Because the product is prepared to individual specifications, cancellation, exchange and return rights are limited as set out in these terms and by applicable law.

Estimated production periods appear on the quotation. They start after cleared deposit and confirmed specifications. Timelines may adjust for customer-requested changes, material availability or events outside Nsuvia’s reasonable control.

Where a completion preview, proof or design confirmation is shared, the customer must review it and respond within the period requested. Delayed approvals may extend production, delivery and shipping timelines.

Customization is assessed individually. Nsuvia may accept, modify or decline a request based on feasibility, image quality, licensing or production considerations. Additional customization charges may apply and are stated in the quotation.

A customer requesting the use of a photograph, logo, name, text or other material confirms that they own it or have the necessary permission to use it for the requested purpose.

The customer must not provide material that infringes copyright, privacy, trademark or other rights.

Nsuvia may decline material that appears unlawful, misleading, defamatory, infringing, offensive or technically unsuitable.

The customer remains responsible for claims arising directly from material supplied by the customer, except to the extent that Nsuvia independently caused or contributed to the problem.

Screen calibration, brightness, photography and lighting may cause minor differences between on-screen previews and the physical printed product. Nsuvia produces each piece to match the confirmed design as closely as reasonably possible.

Frame profiles, mouldings, mount boards and print materials may occasionally become unavailable after quotation.

Nsuvia may use an equivalent component only where it does not materially alter the appearance, dimensions, durability, value or agreed presentation of the finished piece.

Any proposed substitution that is visible or materially affects the confirmed product must be explained to the customer and approved in writing before production proceeds.

Where no acceptable alternative is available, the parties may agree to revise the order, extend the production period or cancel the affected item with an appropriate refund of amounts paid for work not performed.

Delivery in and outside Kampala is arranged with the customer during confirmation. Delivery charges depend on destination, package size and provider. The customer must supply accurate delivery details and a reachable telephone number.

International shipping is quoted individually and depends on destination, size, weight, framing and carrier availability. Delivery estimates may be affected by carriers, customs or destination-country processes and are not guaranteed dates.

Unless the quotation expressly includes them, destination-country duties, taxes, clearance costs, brokerage fees and related charges are payable by the customer. The customer is responsible for confirming local import requirements before ordering.

Delivery availability is confirmed separately for every order. The appearance of a country in an enquiry selector or priority-destination list does not guarantee that a carrier, payment provider or customs route will be available for the particular order.

Nsuvia may conduct reasonable checks concerning the customer, payment source, recipient, delivery address, carrier and destination before accepting payment or dispatching an order.

Nsuvia may decline, suspend or cancel a transaction where payment processing, shipping, customs clearance or the proposed transaction is prohibited, restricted, unsupported or presents an unresolved compliance concern.

Customers must provide accurate recipient and destination information and must not use an intermediary or alternative address to avoid a restriction.

Where Nsuvia declines a transaction before production begins, cleared amounts received for work not performed will be refunded through an appropriate traceable method, subject to payment-provider processing requirements.

Title in the completed artwork remains with Nsuvia until the full amount due for the product and any agreed delivery or shipping charges has cleared.

Where Nsuvia selects and contracts the delivery or shipping provider, risk of physical loss or damage remains with Nsuvia until the order is delivered or tendered at the confirmed destination, subject to the agreed carrier terms and applicable law.

Where the customer independently appoints and contracts their own carrier, risk may pass when the completed and appropriately packaged order is handed to that carrier.

This section does not remove responsibility arising from inadequate packaging, an incorrect product, a manufacturing defect or another matter for which Nsuvia is responsible.

Shipping insurance, carrier liability and claim procedures may apply separately and will be explained where relevant.

The customer or authorized recipient should inspect the package promptly on delivery. Suspected transit damage must be reported to Nsuvia without undue delay, with clear photographs of the outer packaging, protective materials, label and the affected artwork. Retain all packaging until the matter is resolved.

Transit damage should preferably be reported within 48 hours of delivery so that packaging evidence and any carrier claim can be assessed promptly.

A report made after that period does not automatically remove rights available under applicable law.

Where a piece is confirmed to be faulty as a result of Nsuvia’s production, Nsuvia will normally repair, replace or reprint the affected piece. Remedies for made-to-order products are subject to the nature of the defect, applicable law and reasonable verification.

Requests to cancel or change an order must be submitted in writing. Cancellations may be accepted at Nsuvia’s discretion before production or committed procurement begins. Once production has started, deposits may be non-refundable to the extent permitted by law.

Where Nsuvia cancels an order because the confirmed product cannot be produced or supplied and the customer is not at fault, Nsuvia will refund amounts received for goods or work not supplied.

Where cancellation results from fraudulent activity, unlawful material, prolonged failure to provide required information, failure to pay or another material breach by the customer, reasonable documented costs already incurred may be deducted where permitted by law.

Where a refund is approved, it will be made through an agreed traceable method, normally to the original payer or payment source where reasonably possible.

Refund processing time may depend on the relevant bank, mobile-money operator, card processor or payment provider.

The amount refunded will depend on the reason for the refund, work already completed, materials already committed, delivery or payment-provider costs and any rights available under applicable law.

Where Nsuvia cancels an order because it cannot produce or supply the confirmed product and the cancellation is not caused by the customer, amounts received for work or goods not supplied will be refunded.

Nsuvia will not request a customer’s mobile-money PIN, banking password, card PIN or one-time password in order to process a refund.

Because each piece is produced to individual specifications, made-to-order items are not eligible for change-of-mind returns. Statutory rights that cannot lawfully be excluded remain unaffected.

Nsuvia is not liable for delays or failure to perform caused by events outside its reasonable control, including transport disruptions, carrier failure, customs delays, utility outages, industrial action, epidemic events, natural events, war or acts of authorities.

All artwork designs, catalogue images, previews, watermarked shortlists, room mockups, product photographs and text remain the intellectual property of Nsuvia or its licensors. Nothing on this website or in a shared shortlist grants the customer any licence to reproduce, adapt, distribute or use the designs beyond the physical piece purchased.

Public catalogue images and privately shared shortlists are selection previews only. They are protected using visual watermarking, reduced resolution and restricted delivery. They are not print-ready files and must not be copied, reproduced, distributed or used for production or commercial purposes.

Unless expressly agreed in writing, the customer purchases only the agreed physical printed and, where applicable, framed wall-art product. No digital master file, editable source file or reproduction right is transferred with the sale.

The customer may display the physical piece for normal personal, residential, hospitality or organizational use. Commercial reproduction, resale of copies, licensing to third parties or use in derivative products is not permitted without a separate written agreement with Nsuvia.

Nothing in these Terms excludes or limits any right, remedy or liability that cannot lawfully be excluded or limited.

Nothing in these Terms limits liability arising from fraud, wilful misconduct, gross negligence, infringement of another person’s rights or any obligation that applicable law does not permit the parties to exclude.

Subject to those protections, Nsuvia is not responsible for indirect or consequential loss that was not reasonably foreseeable when the order was confirmed.

For a valid claim relating to a particular product, remedies will be assessed according to the nature of the problem and may include repair, replacement, re-production, partial refund or refund.

Any financial limitation must remain subject to applicable consumer rights and must not prevent a customer from receiving a remedy required by law.

Customers should contact Nsuvia promptly so that any concern can be reviewed in good faith and an appropriate remedy considered.

Email: rogers@nsuvia.com
WhatsApp: +256 782 918117

Order communications may take place through email, WhatsApp or another written channel agreed with the customer. Formal notices should be sent to rogers@nsuvia.com.

Personal information provided in connection with an order is handled in accordance with the Nsuvia Privacy Notice.

These Terms of Sale are governed by the laws of the Republic of Uganda. Matters that cannot be resolved amicably will be submitted to the competent courts in Kampala, Uganda, without prejudice to any mandatory consumer-law rights available to the customer in their country of residence.

Nsuvia may update these Terms of Sale from time to time. The version in force at the time an order is confirmed applies to that order.